Our business approach is to PARTNER with our customers through performance based contracts to ensure we achieve your desired results. We do not use the term "Partner" lightly. It is the foundation and essence of our performance based business model and a key differentiator in our approach to providing real value. As evidence to this, we provide for the following in our business approach:

1. No capital investment, transaction based pricing model
2. Long term contracts with identified key performance indicators (KPI's)
3. Ownership, support and maintenance of all technology
4. Full time on-site personnel to drive your transformation and achieve results
5. Outsourcing of core support service functions to further leverage our solution

Our performance based partnering approach is governed by our CERTIFYTM methodology which provides the common pathway to agree and define the KPI's important to you. Through our CERTIFYTM methodology, we deliver the following key components of our performance based contracting approach:

1. Partnering for Performance - We work together to identify KPI's, improved performance levels, and our joint obligations to achieve the performance goal.
2. Performance Metrics - List the KPI's in the contract and clearly define the base line or current performance level and the desired performance goal.
3. Performance Scoreboard - Monthly or quarterly report indicating the progress being made on each defined performance metric, future activities and roadblocks.
4. Platform for Continuous Improvement - Improvements are sustained and you are able to extend the reach and benefits of our solution.

The primary objective of our performance based approach is to enable you to actually transform your operational effectiveness rather than generate "one-time" fixes which disappear after a few months. Our on-site personnel drive your transformation process through our enabling technologies and process improvements with regular scorecard reports to you on progress.