Call Center

Do your support service departments receive thousands of calls per month from the floors, nurses, patients? Is it difficult to order services? Is their true accountability for every job assigned to every technician?

We can take these headaches off your shoulders and provide a coordinated, seamless and well documented solution by means of an Outsourced Call Center. We provide the labor, technology and expertise to standardize and automate the communication processes between requesting personnel/departments and the fulfilling departments. And, by leveraging your hospital's call/request volume with that of other facilities we drive economies of scale and best practices which result in both savings and more rapid turnaround of orders.

Equipment Ownership

How much capital do you have tied up in moveable medical equipment? If you are like most hospitals its probably more than is necessary, and there are probably more strategic and higher return areas where you might better use this capital.

We offer the opportunity to completely remove this investment from your balance sheet, freeing up capital to deploy elsewhere. We own the equipment and provide it to you as part of our monthly service fee, so you pay only for as much equipment as you use. The result is more strategic investment of scarce resources, increased financing flexibility and overall lower costs.

Equipment Distribution and Charge Capture

If you continually find yourself short of labor to distribute, round up and decontaminate medical equipment, we offer a turnkey solution to drive improvement to the entire equipment distribution cycle, and to optimize charge capture opportunities.

By deploying the proper and integrated mix of people and technology we provide a solution that drives net operating savings while generating more revenue. And, the interface to your ADT and Billing system is completely seamless ... more accurate, less labor intensive, more comprehensive.

Onsite Management

We are just as interested in successful implementation and Return on Investment as you are. That's why we offer onsite managers that get thoroughly involved in your operating processes to drive transformational change.

Utilizing Lean Process Methodologies, we lead the redesign of processes to leverage state of the art data capture technology to drive savings, revenue and quality patient care. Remember, our business model is designed so that we get rewarded only if you are receiving the benefits you expect and deserve.

Capital Asset Management

It is very difficult to have solid control of the myriad of fixed/capital assets in a healthcare provider environment. We can take this challenge off your hands and allow you to focus on providing quality patient care.

Utilizing multiple data capture technologies, such as Active and Passive RFID and barcodes, we can automate annual physical inventories of fixed assets, giving you unprecedented control over this huge investment. And, we provide continuous tracking and accountability for high value, moveable assets, thereby reducing shrinkage, increasing equipment utilization ultimately reducing the amount of equipment/capital necessary to serve your patients while also reducing the attendant operating costs of a large fleet of equipment. Turn your headache into an opportunity!